MANAGEMENT TEAM

James A. Randall, CVPM

Hospital Administrator

Jim has been employed by Countryside Veterinary for the past 34 years. He is a native of Lowville who graduated with a Associates Degree from Jefferson Community College and a Bachelors Degree in Computer Science from SUNY Potsdam. Jim oversees the day to day operation of all our practices and oversaw the expansion to Carthage in 1990, Otter Lake in 2008, Boonville in 2013 and the total remodel of the Boonville location in 2019.

Jim is past Treasurer and President of the Veterinary Hospital Manager's Association, an international organization with over one thousand members devoted to veterinary practice management. In 1984 he became a Certified Veterinary Practice Manager (CVPM) one of approximately 300 individuals from around the world who have achieved this certification which involves a process which includes active employment as a veterinary practice manager, 18 college credits in management related courses, 48 hours of continuing education specifically devoted to management and four letters of recommendation, after which an oral and written exam must be passed. To maintain certification Jim has to complete 48 hours of continuing education every two years.

Jim is very active in the community including currently being a Director on The Pratt Northam Foundation and Treasurer for the Lewis County Agricultural Society. He is active with the American Cancer Society's Relay for Life in Lewis County. He served many years on the United Way Community Review Board.

Jim has a cat Coca II. He has a large Lionel Train collection which can be seen each year at Lewis County Historical Society's Home for the Holidays Festival held in November.

Lauren Felix

Human Resource Manager

Lauren came to Countryside Veterinary Clinic in November 2022. She re-located from the Lower Hudson Valley. Lauren has a degree in Environmental Science/Wildlife management. She has done research on spotted owls, several forest sensitive species and worked as a zookeeper. Lauren found her true niche when she entered the veterinary profession as a Veterinary Practice Manager in 2005, as it combines her leadership skills and a true passion for animals. Lauren became a Certified Veterinary Practice Manager in 2012.

Lauren now lives locally with her dog Phoebe and her two cats Norman and Ophelia. Outside of work, Lauren enjoys hiking, snow shoeing, kayaking, gardening, and spending time with her family and friends.