James A. Randall, CVPM
Jim has been employed by Countryside Veterinary for the past 34 years. He is a native of Lowville who graduated with a Associates Degree from Jefferson Community College and a Bachelors Degree in Computer Science from SUNY Potsdam. Jim oversees the day to day operation of all our practices and oversaw the expansion to Carthage in 1990, Otter Lake in 2008, Boonville in 2013 and the total remodel of the Boonville location in 2019.
Jim is past Treasurer and President of the Veterinary Hospital Manager's Association, an international organization with over one thousand members devoted to veterinary practice management. In 1984 he became a Certified Veterinary Practice Manager (CVPM) one of approximately 300 individuals from around the world who have achieved this certification which involves a process which includes active employment as a veterinary practice manager, 18 college credits in management related courses, 48 hours of continuing education specifically devoted to management and four letters of recommendation, after which an oral and written exam must be passed. To maintain certification Jim has to complete 48 hours of continuing education every two years.
Jim is very active in the community including currently being a Director on The Pratt Northam Foundation and Treasurer for the Lewis County Agricultural Society. He is active with the American Cancer Society's Relay for Life in Lewis County. He served many years on the United Way Community Review Board.
Jim has a cat Coca II. He has a large Lionel Train collection which can be seen each year at Lewis County Historical Society's Home for the Holidays Festival held in November..
Donna grew up on the outskirts of Lyons Falls and has been employed by Countryside Veterinary Clinic 33 years. In 2011 Donna was the first person in the organization to assume the position of Office Manager and is instrumental to the success of the management team. She has furthered her education by attending classes at Jefferson Lewis BOCES and at Jefferson Community College. In addition to her official CVC duties, Donna helps conduct the Lewis County Rabies Clinics and has served in the Treasurer’s Office at the Lewis County Fair each summer for over 20 years.
She now resides in Glenfield with her husband Steve. Donna is proudest of her growing family of children and grandchildren: son Steve and daughter-in-law Jessica live locally and they and their son Colton excitedly await the arrival of a sister in mid-2014; son Drew and fiance’ Marinda currently reside in Virginia.
Donna enjoys spending time with her family especially at the family camp in Pillar Point as well as cross country skiing, snow shoeing, and golfing.
Human Resources Manager / OSHA Officer
Shannon grew up locally in Deer River NY. After graduating from Carthage High School, she attended SUNY Delhi College of Technology where she received an Associates Degree in Hospitality Management in 2005. She was unsure what profession she wanted to pursue but always had a passion for customer service and working with people. After graduation in 2005, she accepted a position at Countryside Veterinary Clinic as a receptionist/kennel person.
Since then, Shannon has become a leader among her peers and became the first person in the CVC organization to accept the position of Human Resources Manager/OSHA officer when it was created in 2012.
When not working in the office, Shannon spends her days caring for her two beautiful children, Zavier and Zayia as well as her four cats, and her dog Rayce. She enjoys spending time with family & friends, camping, late night bonfires, and going on family outings.
Samantha grew up in Dexter, NY. After graduating from General Brown High School, she married and worked in customer service management locally for over 10 years. She graduated from Jefferson Community College in 2008 with a degree in Accounting.
Deciding that a traditional desk job was not for her, she decided to put her love of working with people AND animals to good use and joined
Countryside in 2012 as a customer care representative. She now works as the Operations Manager and is primarily based in our Carthage office.
When she is not in the office, Samantha enjoys traveling, cooking, spending time outdoors, and serving in the church where her husband is the pastor. She and her husband George live with their two fun loving Golden Retrievers, Satchel and Archie, in Copenhagen, NY.